In pursuit of more efficient complaints handling service, the Council
in collaboration with other stakeholders has established a
complaints handling portal -the Port Service Support Portal
(PSSP). The PSSP is a web-enabled complaints management
solution conceived by the Council as a regulatory tool to address
the lack of transparency in business to business transactions in
The portal allow port stakeholders to submit and track the status of
complaints and enquiries in an online real-time manner. It also
provide for analysis of complaints to generate complaints statistics.
Over time, statistics from the portal would also indicate individual
organizations levels of service efficiency and contributions to
efficient service delivery in the ports.