APPLICABILITY: All Shipping Lines, Shipping Agencies, and Maritime Operators functioning within the Federal Republic of Nigeria. PREAMBLE & FINDINGS: WHEREAS the Nigerian Shippers' Council is statutorily mandated to promote efficiency, transparency, and customer-oriented service delivery within the Nigerian shipping industry and port sector. NOTING persistent infractions characterized by discourteous, dismissive, and unethical communication from shipping companies to consignees, agents, and port users concerning critical operational milestones, including cargo arrivals, export cargo evacuation, and operational approvals. NOTING FURTHER the unlawful and dilatory practice wherein shipping companies withhold operational approvals or decisions under the pretext of awaiting instructions or authorization from foreign parent companies or principals.