The Nigerian Shippers’ Council (NSC) Complaints Unit has called for collaboration with the Management of Mediterranean Shipping Company (MSC) in order to enhance effective service delivery for the development of the Nation”s Economy.
The new head of Shippers Complaints Unit, Mr. Daniel Orume, made the call when he led the Unit on an advocacy visit to the Mediterranean Shipping Company in Lagos, recently.
Orume, who is also a Deputy Director in the Council maintained that the Complaints Unit embarked on advocacy visits to Service Providers in order to minimize the volumes of complaints that Council is receiving from the users of shipping services.
The advocacy, he added, was also in line with Council”s mandate as Port Economic Regulator.
He said that the Unit organizes mediation meetings for the settlement of infractions between aggrieved parties in the Industry which has being adding value to the Nigerian Economy and enhances rapport among the players in the Industry.
According to him, the Complaints Unit entertains complaints that has merits from all the Stakeholders in the Industry.
In his response, the Managing Director, Mediterranean Shipping Company (MSC), Mr. Andrew Lynch appreciated the visit by the NSC’s Complaints Unit.
Lynch, stated that the multinational shipping company is putting on their best towards making their services. competitive in-order to continue adding value to shipping business in Nigeria.
According to him, the Mediterranean Shipping Company has over the years established excellent working relations with Nigerian Shippers’ Council . This relationship, he added, as added value to their operations in the country.
He also stressed that MSC has put in place sophisticated technology to facilitate their Shipping operations in the Country and the interest of their customers matters most to them as a service providers.
