Nigerian Shippers Council || N.S.C

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Nigerian Shippers’ Council Restates Commitment to Alternative Dispute Resolution

The Nigerian Shippers’ Council reaffirms its commitment to Alternative Dispute Resolution (ADR) in addressing issues for aggrieved shippers.

The Head of Complaints Unit, Alh. Bashir Ambi stated this during a meeting with Maersk Line at the Council’s headquarters in Lagos, recently.

He further stated that, engaging with key players like Maersk Line helps the Council to advance its mission for fair trade practices and efficient operations at our ports.

In his remark, Maersk Line’s Legal Head, Mr. Chike Oguejiofor informed the meeting that Maersk Line has observed a drastic decrease in the number of litigations against them, courtesy of the NSC’s complaints handling mechanism.

He appreciated the Council for its usual support and cooperation.

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PUBLIC NOTICE
APPLICABILITY: All Shipping Lines, Shipping Agencies, and Maritime Operators functioning within the Federal Republic of Nigeria. PREAMBLE & FINDINGS: WHEREAS the Nigerian Shippers' Council is statutorily mandated to promote efficiency, transparency, and customer-oriented service delivery within the Nigerian shipping industry and port sector. NOTING persistent infractions characterized by discourteous, dismissive, and unethical communication from shipping companies to consignees, agents, and port users concerning critical operational milestones, including cargo arrivals, export cargo evacuation, and operational approvals. NOTING FURTHER the unlawful and dilatory practice wherein shipping companies withhold operational approvals or decisions under the pretext of awaiting instructions or authorization from foreign parent companies or principals.