The Complaints Unit of Nigerian Shippers’ Council has played a pivotal role in its advocacy and mediation activities which are being carried out for users and providers of shipping services.
The Unit at a mediation meeting held at the Council’s Headquarters in Lagos on Tuesday, 12th December, 2023 saved Rockland Polytechnic from paying over a million-naira shipping charges to Fortune Global for their groupage container.
Speaking at the meeting, the Head of the Complaints Unit, Mr. Daniel Orume, stated that Nigerian Shippers’ Council, as the Port Economic Regulator, seeks an amicable resolution to the alleged outrageous costs.
After a critical analysis of the situation, the charges for shipment was reduced from N1,080,000 to N600,0000 with the complainant agreeing to pay on before Friday 15th December,2023 while the failure to pay the agreed sum will attract demurrage.
Other resolutions reached include: – Fortune Global is to update its registration with the Consumer Affairs Department of the Council and waive storage charges for the complainant, among others.
In an interview with “The Shipper’s Crew”, the Partner to Rockland Polytechnic, Elder Pius Nyung, appreciated Nigerian Shippers’ Council for the laudable role that the Council has played through the Complaints Unit in addressing the controversial charges imposed on their groupage container by Fortune Global.
He expressed his readiness to sensitize people on the Council’s advocacy activities.
Speaking, the General Manager, Fortune Global, Chime Kingsley also commended the Council’s activities for the users and providers of shipping services.
According to him, Fortune Global always respects NSC as an agency of government and this informed its decision to waive the storage charges for their client.