The new head of Complaints Unit, Nigerian Shippers” Council Mr. Daniel J. Orume was at the Tin Can Island Customs Command , Apapa, Lagos for clarification on the status of storage on gazetted cargoes recently, Lagos.
Mr. Orume and his team were received by the new Customs Area Command A.A.S. Oloyede.
Orume, informed the new CAC that they are at the command to seek clarifications on the true status of Shpping and Terminal Storage Charges meted on overtime cargoes meant for Government owned terminal and asked who borne the logistics aspect on those types of cargoes.
He further informed the Command that the Council is committed in ensuring that all pending legitimate complaints are amicably resolved in the interest of the Federal Government Policy on Trade Facilitation and Ease of Doing Business in the Country.
Orume, however informed CAC Oloyede that they have received a complaint from a lawyer called：Atta Ita & Co （Peace Chambers）on behalf of their client： Chief Ifeanyi Ezenwabachili who was an alter ego of Bestful Resources Ltd and Magstine Resources Ltd on their 34 containers where the complainant alleged that they were asked to pay the sum of N170 Million Naira by TICT before the containers would be allowed to be moved to Ikorodu Terminal and Tin Can Customs name was mentioned severally by the complainant.
Responding, CAC Oloyede welcomed the head of Complaints and his team. He further explained that customers are not expected to abandoned their cargoes for long time and expected not to pay storage charges, because the terminals are privately owned who are expected to maximaze profits. “i wonder why cargoes are abandoned like that, it could be suspicious, if why not, pay the legitimate dues and take delivery within the stipulated period. Once cargo is abandoned without duty paid , automatically it will be taken over by the Government.”he said.
Oloyede, wondered if duty was paid by the complainant on the contentious boxes.
He advised that cargo owners could negotiate with terminal for concession where applicable under the watch of the Complaints Unit.
He further called on the Council as the Nation”s Port Economic Regulator not to be tired in sensitizing the Stakeholders to adhere to provisions of the law while carrying out their legitimate port transactions and commended the Complaints Unit for doing the needful by enquiring on the status of the complaints from appropriate quarters.
Oloyode also stated that the Complaints Unit should not be bored on mediating on issues like this.
He emphasised that with the introduction of VIN-Evaluation and other automation put in place by the Nigeria Customs in line with the International Best Practices the era of cutting corners by some importers is over. He added that although, the Valuation aspect of the VIN is on hold for a certain period, but the VIN continues.
The visit was successful as other pending complaints related issues were amicably resolved.
Mr. Orume thanked the new CAC for personally attending to his team despite his tide schedules and promised that all complaints related to the command will be channelled through the Complaints contact officer at the Command for amicable resolution.